For bracelets and necklaces, sizing refers to the inner circumference measurement.
To find your bracelet size, firstly measure your wrist tightly using a tape measure, just below the wrist bone. Then add 1.5cm for a comfortable fit. You can then adjust from there accordingly if you prefer a tighter or looser fit.
Our necklaces are threaded onto high-grade stretch cord and do not have a clasp. Please ensure when choosing a size that you will be able to comfortably get the necklace on and off, keeping in mind they can stretch approximately 20cm.
To care for your OXARAH jewellery, please ensure you:
▪ Avoid prolonged or excessive stretching of bracelets or necklaces
▪ Avoid wearing whilst swimming or showering
▪ Avoid contact with hairspray, perfume/cologne, cosmetics or other harsh chemicals
▪ Regularly clean sterling silver elements with a silver polishing cloth
Each piece comes in its own OXARAH keepsake pouch where you can store and protect it from abrasion.
OXARAH offers shipping within Australia and to New Zealand via Australia Post.
Free express shipping on orders over $50. For orders of $50 and under, it’s a flat rate of $6.90. Processing time is approximately 1 to 2 business days. When your order has been shipped, you will receive a confirmation email with a tracking number. Australia Post guarantees next business day delivery within their express post network, which you may view here. (Note: parcels are dispatched from Melbourne Metro area.)
Standard shipping is $18.90. Processing time is approximately 1 to 2 business days. When your order has been shipped, you will receive a confirmation email with a tracking number. Estimated delivery time is 5 business days. Any import duty or tax that may apply for international orders are the responsibility of the customer. You may check this using New Zealand’s duty estimator found here.
If you simply change your mind, you may return within 14 days of delivery for an exchange (excludes earrings due to hygiene reasons). Items must be returned in new, unused condition and in original packaging. Customers are responsible for all return shipping costs.
To request a return, please contact us at: email@example.com
In order to run our business and provide good customer service, we may collect personal information from you including:
▪ Date of birth
▪ Email address
▪ Payment details
This information is collected directly from you when you:
▪ Contact us
▪ Sign up to be an OXARAH VIP
▪ Participate in a survey
▪ Enter a promotion
▪ Place an order
We may use this information for the following:
▪ Addressing customer enquires
▪ Sending OXARAH VIP news and promotions
▪ Processing your order
▪ Research purposes
▪ Taxation purposes
We may occasionally send you electronic marketing material we believe may be of interest to you. You may choose, at any time, to opt-out from our mailing list by using the link provided at the bottom of the marketing material.
We will only disclose personal information to third party organisations if:
▪ You have given consent
▪ We need to in order to provide the product you have purchased
▪ We are required or authorised to by law
These third party organisation may include, but not limited to:
▪ Website hosting providers
▪ Payment processors
▪ Postal service providers
We use Secure Sockets Layer (SSL) protocol, which is an industry standard that establishes an encrypted link between your browser and our web server to help ensure the safe transmission of data.
▪ Customise user experience
▪ Measure website analytics
If you do not wish to receive cookies, you may adjust your browser settings to not accept them. However this may affect your user experience and functionality of our website.
We may log your IP address to automatically calculate your shipping costs or collect general demographic information.
Whilst we endeavour to ensure your information is secure, due to the nature of our website being connected to the internet, no data transfer online can be guaranteed secure. Therefore, any information you transmit to us is at your own risk. However, to minimise this risk, please ensure that you always use a secure internet connection (ie. password protected, active encryption, active firewall etc) when using our website.
Questions or Concerns
OXARAH (ABN 76 900 658 720) (“we”, “our” or “us”) is a business registered in Australia. The following terms and conditions relate to your use of our website and purchase of our products. These may be revised at any time and any such revisions will take effect immediately. Therefore, we encourage you to periodically visit and review this page.
WEBSITE TERMS AND CONDITIONS
By using our website, you agree the terms and conditions outlined below. If you do not agree to this, please do not access our website.
OXARAH™ and our logo are a trademark name and symbol. All content on this website is protected by copyright laws, including but not limited to text and photographs. Content may be used for personal, non-commercial use only.
Our website contains hyperlinks to other websites which are operated by third parties. These websites are not under our control and we hold no responsibility for their content.
We will endeavour to respond to all enquires within 24 business hours (ie. excluding weekends and public holidays). You may contact us via email at: firstname.lastname@example.org
Whilst we aim to ensure the content provided on this website is correct, we cannot guarantee it will be free from errors, including but not limited to stock availability and pricing errors.
SALES TERMS AND CONDITIONS
Before purchasing our products, you must read and agree to the terms and conditions outlined below.
We endeavour to always maintain a high level of quality control. However please note that as semi-precious gemstones are a natural earth element, the beads may differ slightly in markings, colour, shape or size and will not be identical to the online product image. Jewellery sizing may not be exact and may vary by a few millimetres.
Please take into account that different computer monitors will display colours differently.
Jewellery is not to be kept in reach of or worn by children who may swallow or ingest the beads.
Placing an Order
Adding product to your cart does not place that stock on hold. Please ensure that you proceed to the checkout promptly to avoid any possible disappointment.
To place an order you must:
▪ Provide at least your name, email, shipping address (within Australia or New Zealand) and payment details
▪ Be 18 years or older
▪ Be the authorized holder of a valid and accepted debit/credit card or PayPal account
▪ Be legally capable of entering into binding contracts
To redeem a promotional code, it must be entered on the shopping cart page before proceeding to checkout. Only a single promotional code may be used on an order. Unique promotional codes can only be used by the intended recipient and are non-transferable.
Shipping is charged at a flat rate per order placed. Any additional orders placed at a later time or date will be charged shipping accordingly.
We will only begin processing your order once full payment has been cleared.
We will always endeavour to adhere to a processing time of approximately 1 to 2 business days, however this may take a little longer during busy or peak times. Estimated delivery times are provided by Australia Post and are not under our control.
If you provide an incorrect address which results in an unsuccessful delivery, the package will be returned to OXARAH and you will be required to pay for shipping costs to re-deliver.
For international orders, any import duty or tax that may apply are the responsibility of the customer.
If you simply change your mind, you may return within 14 days of delivery for an exchange (excludes earrings due to hygiene reasons). Items must be returned in new, unused condition and in original packaging. We reserve the right to deny a return for change of mind if these requirements are not met. To request a return, please contact us at: email@example.com within the return period. Once we have authorised the return via email, the item/s must be shipped back to us within 3 business days. The customer must use a carrier that allows delivery to a PO box (eg. Australia Post). It is the customer’s responsibility to return the item/s to us safely, therefore we highly recommend using postage with tracking and insurance. Once received, the customer has 30 days to use their exchange credit which must be redeemed in one transaction. Exchange credit does not contribute to our free shipping promotion. And please note, for custom sized products there will be a 30% restocking fee.
At OXARAH we pride ourselves on providing quality pieces. However, in the rare occurrence you receive a product that you believe has a manufacturing fault, please contact us promptly at: firstname.lastname@example.org to request a return for inspection. In accordance with the Australian Consumer Law, if there is deemed to be a minor fault, we will offer you a free repair. If there is deemed to be a major fault, we will offer you a replacement or refund.
Please note, general wear and tear or damage caused by not caring for your jewellery properly as outlined on our ‘Jewellery Care’ page, does not constitute a faulty product.
We will not be held responsible for delay or inability to perform business activities in the event of unforeseen circumstances such as, but not limited to:
▪ Natural disasters such as storm, flood or fire
▪ War or terrorism
ADDITIONAL TERMS AND CONDITIONS
You indemnify OXARAH from any claims, liabilities or costs which may arise as a result of you breaching these terms and conditions or any violation of the law.